Policies

All reservations must be paid in full at the time of booking.
All reservations must be made by sending a full photo of their National Institute of Statistics (INE) identification for Mexican travelers and a passport for foreign travelers; these must be presented at check-in.
If the aforementioned identification, sent in PDF format or scanned and presented in physical form upon arrival at the hotel at check-in, does not match the primary guest’s identification, we do not reserve the right to refuse the reservation, even if it has been paid for.
The offered rate will be valid for 24 hours only.
Changes may occur if the reservation is not made within this time frame.
There are no refunds or cancellations if the guest does not show up for check-in.
To make a change of date valid, 16 business days’ notice is required. This request will be subject to rate changes and room availability.
If the check-in and check-out dates are changed according to policy guidelines and the rate is lower, no refund will be issued for the change of dates.
Check-in Time: 3:00 PM
Check-out Time: 12:00 PM
The check-out tolerance is 30 minutes to avoid additional charges.
Late Check-out: 50% of the room rate will be applied to the daily rate until 2:00 PM.
If the rate is later than 2:00 PM, the full amount of one night’s room will be charged at that day’s rate.

Children, youth, and adults are allowed in the oceanfront pool.
The Jacuzzi located on the “Selvamar” Rooftop is for use by guests 18+ only.
SMOKING IS NOT PERMITTED IN ENCLOSED AREAS, SUCH AS ROOMS OR COMMON AREAS WITH A ROOF, NOR INSIDE A POOL OR JACUZZI.
BEVERAGES OF ANY KIND ARE NOT PERMITTED IN THE POOLS OR JACUZZIS.
A FEE FOR LOST OR TAKEN TOWELS FROM THE HOTEL IS USD 150.
IN CASE OF ANY DAMAGE TO THE PROPERTY, THE AMOUNT TO BE CHARGED WILL BE THE COST OF THE REPAIR AND AN ADDITIONAL USD 250.
Any inappropriate behavior toward our staff or behavior that disturbs other guests will be grounds for leaving the hotel without a refund. In extreme cases, the police will be called.
No refunds or changes will be made due to weather conditions, hurricanes, flight changes, natural disasters, illnesses, or personal reasons.
Parking is free and subject to availability.
We are not responsible for accidents, theft, or loss of your belongings, or damage to third parties.
We reserve the right to request that you leave the property if you fail to comply with our policies and regulations.
THANK YOU FOR YOUR UNDERSTANDING.
WE WISH THAT HARMONY REIGNS AT AZUCAR HOTEL TULUM AND THAT EVERY TRAVELER AND GUEST HAVE AN EXCELLENT STAY.

Request Rates / Solicitud de Cotización



contacto@azucarhotel.com



+52 (81) 1380-2176



Carretera a Boca Paila km. 7.5 de la Zona Hotelera de la playa de Tulum. CP 77780